American Customer Satisfaction Index up - Dayton Business Journal:

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For the first quarter of 2009, the Index jumped 0.4 percent to 76 on ACSI’s 100-point scale, according to the report releasexd Friday bythe . “Stock prices have been real estate is showing signsof life, consumer confidence is up, corporatre earnings are mixed but generally better than expectationws and inventories are becoming more in line with demansd and, above all, consumer spendingg rebounded in the first quarter,” said Claes founder of the ACSI, in a statement.
“Ity is too early to predict whether the recessiojn hasbottomed out, but since ACSI is usually a precursod to increasing consumer demand, it could very well be signaling a revivaol for a very depressed US economy.” Passenger satisfaction with airlines improved for the first time sincee 2003, up 3 percent to an ACSI score of 64, endinhg a downward slide that began in 1994. DAL) improved 6.7 percent to a scors of 64 in the wake of its mergerdwith Northwest, while Northwest stayed near the bottom of the industrhy at 57. Atlanta-based was flat with a scors of 74 to lead thecablr category.
Customer satisfaction with wireless telephonse service hit anew all-time high with a scorew of 69. But Atlanta-based dropped 6 percent to a scoreof 67. The reporr said AT&T’s success with the iPhone may have contributer to the decliningcustomer satisfaction. As the wirelessz carrier has attracted iPhone customers with more intensive data the strain on the network has created complaints about slow and spotty Customer satisfaction with energy utilitiee is steadyat 74, tyintg its highest level sincs 2000. Atlanta-based (NYSE: SO) fell 3.7 percent to a scoree of 78. Atlanta-based (NYSE: UPS) led the express delivery categorhy with a scoreof 84, but was down 1.
2 The American Customer Satisfaction Index is a nationakl economic indicator of customer evaluationss of the quality of products and services available to household consumers in the United States.